Online Form - Membership Suspension Request Form

Memberships can be suspended for a maximum of 60 days (per calendar year for ongoing membership and per contract for upfront memberships). 

Medical suspensions, supported by valid documentation, do not count towards the 60 day limit. 

Terms and Conditions 

• Members need to complete a Suspension Application Form and submit to Aqualife or Leisurelife staff before the suspension commences. 
• The Suspension Form must be submitted 4 days prior to the next direct debit payment. 
• If the suspension period changes from that of the original application, the member must contact the Health and Fitness Coordinator and or complete an additional suspension form. 
• A member can only have a suspension backdated if the member is able to produce a medical certificate/documentation and/or other supporting documents for that period. 

Members may be eligible for extended suspension time in special circumstances. These may include: pregnancy, long term illness, and financial difficulties. Supporting documents may be requested and required. These circumstances will require approval from Coordinator of Health & Fitness. 

Patrons requesting suspension of Ongoing Membership

• Patrons may request that their ongoing membership is placed on hold (suspended) provided any requested period of suspension is at least seven days.
• The maximum cumulative duration of requested suspensions within a calendar year is capped at 60 days.  No suspension fees will be applicable during the 60-day suspension period. This allowance of 60-days for suspensions resets annually and remains available throughout the currency of the membership period.
• A request to place a membership on hold must be made by completing the Request for Membership Suspension form via the website. Patrons without internet access may inquire at the Centre’s reception for manual processing.
• After the initial 60-day suspension period stipulated in the 12-month calendar year has been utilized, no further suspension options will be accessible, and the membership will proceed according to the terms of the agreement. However, exceptions will be made for medical suspensions, subject to review upon submission of valid documentation from a certified medical practitioner to substantiate the suspension request.

Members requesting suspension of Upfront Membership

• Patrons may request that their upfront membership is placed on hold (suspended), and they may request more than one period of membership suspension per 12-month-contract, however:
• Any requested period of suspension must be at least seven days; and
• The maximum cumulative duration of requested suspensions within a 12-month contract is capped at 60 days. No suspension fees will be applicable during the 60-day suspension period.
• A request to place a membership on hold must be made by completing the Request for Membership Suspension form via the website. Patrons without internet access may inquire at the Centre’s reception for manual processing.
• After the initial 60-day suspension period stipulated in the 12-month contract has been utilized, no further suspension options will be accessible, and the membership will proceed according to the terms of the agreement. However, exceptions will be made for medical suspensions, subject to review upon submission of valid documentation from a certified medical practitioner to substantiate the suspension request.
• Where membership is put on hold (suspended), the expiry date of the upfront membership is extended by a number of days equivalent to the suspension period.

Click here for full list of membership terms and conditions.