Online Form - Membership Cancellation Request Form

Cancellation Details

Cancellations are effective from the end of the current billing period. If you wish for the cancellation to be effective after this date please nominate the day you would like your membership to end below. 

Terms and Conditions

Standard fees and charges apply if you wish to re-join the facility after cancelling your membership.

Ongoing Memberships Cancellations

• This applies in respect of requests for cancellations of ongoing membership other than cancellations pursuant to the Seven-Day Cooling-Off Period.
• Patrons who wish to cancel an Ongoing membership are encouraged to utilise this form for that purpose on the Centre’s website. Otherwise, cancellations must be submitted in writing to the centre.
• A formal notification of cancellation must be received 4-days prior to the next direct debit payment. If the cancellation is received within the 4-day period, the next monthly scheduled payment will be deducted from the Patron’s nominated account, as per contract agreement on a pro-rata basis. Following this debit, the ongoing membership will be cancelled.
• Ongoing membership cancellations do not incur any additional charges.
• No refunds will be made of the joining fee or of any month’s fee that has already been paid, once the Seven-Day Cooling-Off Period has passed, except for medical reasons at the Centre’s discretion with provision of evidence documentation supporting the request. The Centre will take into account the duration that the Patron has been a member and the extent of use made of the facilities prior to the request.

Upfront Membership Cancellations and Refunds 

• This applies in respect of requests for cancellations of upfront membership other than cancellations pursuant to the Seven-Day Cooling-Off Period.
• Patrons may request that their upfront membership be cancelled.
• Requests for cancellation must be submitted using the Request for Cancellation of Membership form via the website. Patrons without internet access may inquire at the Centre reception for manual processing.
• No refunds will be made of the joining fee, once the Seven-Day Cooling-Off Period has passed, except for medical reasons at the Centre’s discretion with provision of evidence documentation supporting the request. The Centre will take into account the duration that the Patron has been a member and the extent of use made of the facilities prior to the request.
• Upfront membership payments will be refunded on a pro-rata basis only, minus any centre services the client may have utilised prior to termination, plus any reasonable administration charges.

Click here for full list of membership terms and conditions.